FAQ AND POLICIES
HOW DO I GET SOMETHING CUSTOMIZED?
Simply send us a message! We have a contact form at the bottom of the home page. Tell us what type of item you want, what colors and/or pattern you'd like, and any other information you want us to know.
We will reply as soon as possible with details on how to purchase your order and an estimated time of completion if known.
WHAT IS YOUR RETURN POLICY?
We gladly accept returns and exchanges on jewelry and kandi items in their original condition. Please message us within 5 days of receipt, using our support email or contact form.
Custom orders and handmade molds are not available for returns or exchanges.
SHIPPING INFORMATION
All packages are sent via United States Postal Service. Standard shipping is First Class up to 16 oz, Priority is available as an upgrade.
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First Class and Priority refer to the USPS services of those names. Priority does not mean priority processing.
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International shipping is always available. Add items to your cart and select the desired country to see the cost. Buyers are responsible for all duties and taxes imposed by their govt.
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Shipping charges are based on what is charged by USPS, which is based on weight. USPS has annual increases for postage costs which will be reflected on my site.
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Shipping times are controlled by USPS.
WHAT IS THE PROCESSING TIME?
Please keep in mind that orders may take longer than what is stated here. You may not be informed of delays.
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Made to order jewelry and resin of small to medium size are 1-2 weeks in business days.
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Large made to order jewelry and resin orders are 1-2 weeks in business days.
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Regular made to order molds (non customs) may take up to four weeks in business days, but typically are 1-2 weeks.
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Custom molds may take one month in business days.
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Rush orders may be available for purchase for crafts supplies.
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How do I get something customized?Simply send us a message! We have a contact form at the bottom of the home page. Tell us what type of item you want, what colors and/or pattern you'd like, and any other information you want us to know. We will reply within 48 hours with details on how to purchase your order and an estimated time of completion. Some custom orders may require items to be ordered in just for you. This means sometimes your custom order will take longer to complete or incure additional charges.
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How do I return something?We gladly accept returns and exchanges on jewelry and kandi items in their original condition. Please message us within 5 days of receipt, using our support email or contact form. Custom orders or personal care items may not be eligible for returns or exchanges. ---------------------------------------------------------------------------------------------------------------- Buyers in the EU have 14 days to cancel an order for any reason. Custom orders, clothing, or personal care items may not be eligible for returns or exchanges. Buyers must pay return shipping. To view info regarding the European Union Directive on Consumer Rights please visit here.
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Do you offer gift wrap?Per request we can add personalized tags and basic gift wrap to your order at no extra cost! Specialized packaging will have a nominal fee dependant upon your request. We can also exclude any order details from the inner package. We can only ship to the address provided by you at checkout. Make sure it is the correct address. If you are sending an order as a gift to a friend, please inform them that they have something on the way. Please include this information in the "notes to seller" section in your cart if you'd like basic gift wrap. For other gift wrap options, please send us an email or use our chat feature.
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Shipping InformationStandard shipping is based on weight, please add items to your cart to estimate shipping cost. Priority for the US is only $7usd. You will be refunded any overages. Processing time is 3-5 days. Custom orders are subject to longer processing times, its being made just for you! Shipments will go through the US Postal Service unless requested prior to purchase. Tracking numbers are provided for free with standard shipping. Priority shipping provides free tracking and insurance. International customers are responsible for any charges incurred by tax or customs.
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Do I have buyer protection when I purchase here?Absolutely! On Radical you have the choice to pay with either Stripe or PayPal. Both are well recognized, highly trusted payment processors and you receive all of the protections they offer. We never see your card info and do not have the ability to run unauthorized charges.
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Privacy Policyradicalbyfox.com Privacy Policy This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience. When do we collect information? We collect information from you when you place an order, subscribe to a newsletter, Use Live Chat, Open a Support Ticket or enter information on our site. Provide us with feedback on our products or services How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To allow us to better service you in responding to your customer service requests. • To quickly process your transactions. • To send periodic emails regarding your order or other products and services. • To follow up with them after correspondence (live chat, email or phone inquiries) How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use 'cookies'? We do not use cookies for tracking purposes You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly. Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party links We do not include or offer third-party products or services on our website. Google Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We have implemented the following: • Remarketing with Google AdSense • Demographics and Interests Reporting We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. You will be notified of any Privacy Policy changes: • On our Privacy Policy Page Can change your personal information: • By emailing us • By chatting with us or by sending us a support ticket How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Does our site allow third-party behavioral tracking? It's also important to note that we do not allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13? support@radicalbyfox.com Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email • Within 7 business days We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Process orders and to send information and updates pertaining to orders. • Send you additional information related to your product and/or service To be in accordance with CANSPAM, we agree to the following: • Not use false or misleading subjects or email addresses. • Identify the message as an advertisement in some reasonable way. • Include the physical address of our business or site headquarters. • Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly. • Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email us at support@radicalbyfox.com and we will promptly remove you from ALL correspondence. Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below. radicalbyfox.com 4735 W 3500 S W VALLEY CITY, Utah 84120-3075 United States support@radicalbyfox.com Last Edited on 2017-10-31
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Are there any discounts or coupons I can use?We always have coupons and special offers available. Coupon codes available to all buyers are "RAVE10" for 10% off and "BOGO" to buy 3 get 1 free. * Buyer in the US can use "FREESHIP50" for free shipping on orders $50 and over. * Checkout our Instagram, Facebook, or Twitter to keep up on new offers. Subscribe to our occasional newsletter to get the first heads up on sales and discounts. --------------------------------------------------------------------------------------------------------------------- * Items manufactured by Redbubble are excluded from discounts
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About the CatalogThe catalog is an in depth inventory created to help streamline the custom order process. It contains all items for all types of custom orders, not any partical kind. So one item in the catalog may be available for a bracelet, but not for a mold. Due to the compehensive nature of the catalog, its currently under construction and may be for some time. When fully completed its header will read "shop our feed" rather than "uner construction". Until then, its encouraged that buyers use a combination of my social media and the catalog.